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Customer Testimonials
At LivePerson, we understand that technology can serve as key differentiator
in today’s competitive marketplace. From large enterprise organizations
including EarthLink, HP and Overstock.com to small and midsize businesses
(SMBs), more than 7,000 customers have embraced our live chat technology
to increase sales, improve customer satisfaction and lower service costs.
But don’t take our word for it … read what our customers have
to say about their experience with LivePerson.
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 "LivePerson is the best bargain I've come across lately. Anybody using pay-per-click advertising would have to be insane not to use LivePerson.
We are a small company that sells printer, copier and fax supplies and spend about $50,000 per month advertising with Google Adwords, Yahoo/Overture and other search engines. Because LivePerson's traffic and analytics reports showed us the specific search terms customers entered to find our site, we were able to trim about 20% off our advertising costs and refine our pay-per-click campaign search terms.
In addition, when our operators engage customers in a chat, they can ask the right questions and direct them to supplies that are compatible with their specific equipment. Consequently, product returns have gone way down. I have also found that we close about 30% more of our prospects when we chat with them."
— Bob Steffens
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 "Live chat has been instrumental in acquiring new clients and retaining existing ones. During the aftermath of Hurricane Wilma last year, our South Florida stores were without power, phones and Internet for about 3 weeks. Just try to imagine running a customer service center without these basics! As you can imagine, this event could have been absolutely detrimental to our business. But luckily, we were able to work from other locations that had power and Internet. We could not answer ANY phone calls or work from our offices for several weeks, but through live chat we could still assist customers with new orders-so the 'cash register' kept ringing.
Being able to reassure clients that orders were being taken care of prevented thousands of dollars in cancellations. Without live chat, I doubt we would have done 10% of the business we usually conduct; it really saved the month for us."
— Linda de Lucca,
Director of E-Commerce
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 "At Space Savers, a satisfied customer is our highest priority. LivePerson's interactive chat solution reinforces our commitment to superior service, giving customers unmatched access to information and assistance. It is quick and convenient for our customers to speak with company representatives via online chat, and the 'leave a message' feature is a great way to generate leads after business hours. Using live chat also makes monitoring productivity and performance very easy through the administrative console."
— Rachel Rodgers, Internet Manager |
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|  "At eRug.com, we're in a very competitive industry and knowledge, trust and selection separate us from other retailers. LivePerson's live chat solution is an effective tool that helps distinguish our business from competitors. The technology allows us to establish personal relationships with our customers, and the application's monitoring features let us observe how customers navigate our site, so we can make sure we're delivering the best online experience possible."
— Jesse Kelsey, Marketing Project Manager |
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|  “Customer service is a key factor to our success. Our intent is to deliver an in-store experience to an online customer. We’ve found the best way to do it is with chat. Over the phone, it’s difficult to convey things like color, and what a product actually looks like.
Live chat supplies a better online experience than a phone call. The HACKER SAFE logo lends additional credibility. resulting in triple the number of customers who provide credit card numbers via chat to complete their purchases.”
— Joshua Mauldin, Customer Service Manager |
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 "LivePerson’s world-class chat technology is the perfect complement to our product portfolio. This partnership reinforces our commitment to supply a competitive advantage to the 5,000+ merchants we serve."
— Stephanie Leffler, CEO |
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 "Our Customer-Care Department uses Email Management to handle all email inquiries. It enables our staff to handle emails quickly and professionally, and most importantly, it assures that no email slips through the cracks."
— Matt Enock |
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 "At Breast Pumps Direct, we provide mothers with quality breastfeeding supplies. Since most of our customers are new and expectant mothers, they generally have little to no experience with our products.
Our customers want to make informed decisions before making a purchase, and LivePerson gives them the opportunity to chat with our consultants, ask questions about breastfeeding and learn about our products. With the use of LivePerson, we have been able to provide a higher level of customer service and have seen a 35% increase in our conversion rates."
— Spencer Hoyt, CEO
Comit Technologies
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 "Start up internet companies face so many challenges today trying to rank well with search engines: from putting out awesome content to building affiliates to getting good incoming links. The list is brutal. We do all this and more but nothing had the same impact as being able to "talk" to our clients. LivePerson gave SSI the power to have a relationship with our clients. Without relationships, there's no trust, and no trust means no sales! Our first hour with the chat feature went like this: a visitor who had visited our site before but never signed up clicked on the chat and the result? Relationship built, sale made (a large one) and the client has sent two referrals already! This is the key that changed our business model. We were making the classic mistake, traffic equals sales. WRONG. Relationships equal sales. LivePerson gave SSI this critical focus back. I would recommend a rethink to all small internet companies out there get back to the business of building relationships, and sales will take care of themselves."
— Robert Strong, President
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