Top Ten Reasons to Choose LivePerson

While many companies offer chat, click-to-talk, email management or FAQ products, only LivePerson offers true online conversion solutions.

Thanks to our continuous innovation, experienced staff and integration of communication channels, LivePerson is the hands-down top choice of over 6,000 businesses worldwide, and here's why:

1. System Security
2. Service Reliability
3. Professional Services
4. Customer Service & Support
5. Market Experience
6. Feature Development
7. Consumer Confidence
8. On-Demand Delivery of Services
9. Flexibility & Scalability
10. Financial Stability

1. System Security

LivePerson's servers are regularly checked by independent auditors, undergo ethical hacking testing and have received SAS 75 security certification. As a result, some of the largest financial institutions in the world have entrusted LivePerson with their proprietary data. What would be the impact on your business if your customer information fell into the wrong hands?

2.  Service Reliability

LivePerson's servers are designed and maintained with the highest standards in the industry. Our clients enjoy a 99.95% uptime. Beware of companies who cut corners on their server infrastructure. Server downtime affects your bottom line and results in:

• Lost revenue when clients and visitors are disconnected during chats
• High latency and slow response rates during chats
• Frustrated visitors if your Web pages load slowly or not at all

3. Professional Services

At LivePerson, we know that simply adding a few chat buttons to your website doesn't guarantee a high number of incoming chats. That's why we provide our service and experience to ensure the successful implementation of your account. LivePerson provides value-added resources, including:

• Free online training and implementation
• Customized chat buttons designed by our in-house graphics department
• Expertise from our deployment team, who work closely with you

4. Customer Service & Support

Our customer support team is always available 24/7 to assist you with any questions or issues. We take pride in providing world-class service and support.

5.  Market Experience

Founded in 1995, LivePerson is the largest and most experienced provider of online conversion solutions. Our hosted solutions let companies identify and proactively engage online visitors-increasing sales, satisfaction and loyalty while lowering operating service costs.

Combining web-interaction technology (chat, email and a self-service/knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson helps customers engage the right customer, at the right time, with the right communications channel. From one-person operations to enterprise organizations, LivePerson's solutions fuel online success.

6.  Feature Development

LivePerson boasts a large team of highly-experienced business engineers and programmers who are leading the market in developing cutting-edge chat, click-to-call, knowledgebase, and email management solutions, with 35% of the company dedicated to product development. All LivePerson clients enjoy the benefits of new enhancements, free of charge.

7.  Consumer Confidence

More than 6,000 companies including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon rely on LivePerson to help maximize the return on their marketing and e-commerce investments. Each month 4.5 million unique visitors use LivePerson to chat with a retailer. In all likelihood, your customers have already used our service on another website and have come to trust the LivePerson name. Don't you want your company to be associated with the leader in superior customer service?

8.  On-Demand Delivery of Services

Delivered on demand, our hosted solutions offer lower deployment costs, lower costs of ownership and simpler upgrades than packaged software. While purchasing a software-based solution might sound financially reasonable, remember to consider all of the overhead costs involved in owning software, such as:

• Additional hardware (servers, backup equipment)
• Additional bandwidth
• IT resources needed to install, maintain, and back up the system

With LivePerson, all upgrades are automatic, and free.

9.  Flexibility & Scalability

With LivePerson's flexible pricing and packages, you can be sure that we have a solution to meet your needs, as well as your budget! Pay-as-you-go pricing means there are no long-term commitments or contracts to sign.

Get a solution that will grow with your business. LivePerson's innovative tools offer scalability and expand seamlessly to satisfy your dynamic needs.

10.  Financial Stability

LivePerson is a successful, publicly-traded company (Nasdaq: LPSN) with healthy financials. Take a risk on an unproven vendor that goes bankrupt, and you could experience data loss, or even worse, your valuable data could be compromised. Click here to see LivePerson's latest financial results.