Hardware and Software

LivePerson gives you the tools to distinguish your company based on service.

Close more sales and deliver a higher level of customer service.

• Provide immediate answers to product or service questions and establish your site as a service-oriented business
• Identify visitors who are most likely to buy, and offer them expert advice
• Build trust and earn loyalty by exceeding expectations for customer service

Identify high value visitors while they're online

Track the search terms that visitors use to reach your site to pinpoint hot leads. For instance, if redundancy is one of your sweet spots, treat visitors who got to your site by searching on the keyword term "SQL clustering" as hot leads.

You can also view the pages that customers visit, such as those dedicated to a particular hardware or software application. You'll get a sense of which visitors are good matches for your company, and identify the best prospects to engage.

Offer a "Chat with an Expert" Option

Let visitors ask questions in a low-pressure situation by providing a "chat with a product or application expert" option. Simply place a "chat with an expert" button on key pages to increase conversion rates and accelerate the sales cycle.

Escalate from chat to voice with click-to-talk

Convert more visitors by seamlessly transferring between channels. If a chat with a visitor is going well and you want a warm hand-off to sales, transfer the visitor from Web to phone. Equipped with all information, including the chat transcript and Web session, your sales representative can quickly turn prospects into buyers.

LiveCall® can also help visitors work through snags they've encountered using configurators or other tools installed on your site. Send an invitation to chat with a specialist whenever a visitor spends too much time on a page, or exhibits distressed behavior.

Improve customer service

Use LivePerson's email management system to respond to customer inquiries faster-and lower your operating costs at the same time. The email management system eliminates manual processing, improving response time as much as 50%. Templates and canned answers ensure consistent and accurate answers; and built-in tracking mechanisms mean no lost messages.

Help customers find answers to routine questions quickly and easily with an FAQ/knowledge base. Visitors can either browse by product or category, or enter a natural language question in the search bar to easily find information they're seeking.