Retail and Ecommerce

Apply the best of brick-and-mortar merchandising to your online store.

LivePerson helps you increase order value and customer satisfaction.

• Get detailed information about your visitors the minute they land on your site. Watch as they click from page to page
• Provide immediate answers to product questions and cross-sell complementary products
• Flag visitors who come to your site from a search engine and treat them as hot leads
• Help visitors complete help ticket forms or submit orders with unique co-browsing and form-fill features

Track Search Terms

Tackle one of the biggest challenges to e-selling: Knowing which search terms lead visitors to your site, and of those people who visit, which ones go on to make purchases. LiveKeyword and LiveAnalytics reveal exactly who's buying, and how they're finding your site.

Validate Online Marketing Initiatives and Product Concepts

Watch how visitors respond to new product introductions and promotional launches, and tweak your marketing efforts based on what you see. LivePerson's operator console provides a window into your online store, letting you distinguish between pages that attract attention and those that are disregarded.

Segment Visitors

Get detailed information about your visitors and reach out to those who fit your target market with offers of live assistance or even a special promotion. Our user-friendly operator console displays contact IDs, geographic locations, IP addresses, and ISPs, along with the search engines and terms they used to reach your online store.