Real Estate

Leverage your largest real estate office to acquire more customers and listings.

Connect with qualified homebuyers and sellers while they're still on your website.

• Provide real-time answers to prospective home buyers and sellers and win their loyalty
• Capture contact information for agent follow-up
• Proactively invite visitors to chat, and push specific listings directly to them
• Resolve problems visitors experience on your website before they leave for a competitor's site

Add the human touch to your website

Selling real estate requires strong people skills. Now you can add those people skills to your website, and win loyalty from prospects. Engage consumers in dialogues that lead to personal relationships that will eventually close transactions.

Let prospects chat with online agents who can help guide them through the buying or selling process. Probe prospective buyers to get an understanding of what they're looking for and push pages with listings that meet their needs and budgets.

Agents can also offer real-time tips on what to look for when choosing a location and neighborhood and provide advice on securing financing.

Delivering instant gratification via chat gives homebuyers reasons to come back to your site.

Reach out to buyers before they leave your site

Proactively invite potential buyers to chat before they leave for a competitor's website. Set business rules — such as length of time spent on a page — to assess a visitor's interest in a specific listing. After identifying a hot lead, you can invite the visitor to chat, and even set up an appointment to see the property in person.

Use Pre- and post-chat surveys to capture vital contact information and other details about the visitor. Pass that contact information along to a broker for follow-up.

Provide real-time problem resolution

Help visitors address problems they may experience on your site. Set business rules to alert customer service representatives whenever a visitor encounters a problem with your mortgage configurators or getting results from complex searches. A site representative can use the co-browsing feature to guide visitors through problem resolution.