Proactive Invitation and LiveEngage

With LivePerson solutions, you can proactively contact your website visitors. For example, you can send a 15% discount offer to visitors who are staying more than a minute on a hot produc t page and/or send a free shipping offer to visitors who abandoned their shopping cart.

There are 2 ways you can proactively engage your visitors in a chat

Chat Invitation vs. Chat Windows

Description Pop up Blocker Impact Examples of Application See it! Proactive Chat Invitations An invitation graphic appears on your visitor's screen. Not blocked Discount and Special Offer Save from Shopping Cart Abandonment Proactive Chat Windows A chat window opens on your visitor's screen. Blocked if popup not allowed Customized special offer using real-time monitoring info.

Then there are 2 ways to send that engagement

Manual Engagement vs. Automatic Engagement (LiveEngage)

Description Criteria Start up Typical Application Manual Engagement Select a visitor in the real-time monitoring interface Any information available in the real time monitor (search keywords, items in shopping cart) From the Operator user interface Site with high value visitors LiveEngage Automatic engagement when an operator is available to chat A broad choice of criteria, such as landing on a specific Web page, visitor’s geographic location, keyword searched, and more Through invitation rules [More details] High traffic site. Agents are too busy to monitor the website.

 

» Click Here for details on LiveEngage set-up.