Integrate LivePerson with Third-Party Systems

LivePerson makes it easy for you to seamlessly connect the Operator Console with your web-based applications such as:

CRM (e.g. SalesForce.com)
Sales Force Automation
Billing System

The integration process is fast, simple and requires little, or no, programming knowledge.

Benefits

Combine the power of LivePerson's live chat technology with other web-based applications to:

Eliminate time-consuming switching between screens and applications
Gain immediate access to customer information and account history
Easily update customers record from information supplied during chat sessions
No need to ask customers for information that you already have

These benefits will translate into improved customer service and agent productivity and will also promote customer loyalty.

Integration Examples

Example 1: Integration with a CRM application such as SalesForce.com

The CRM application opens within the Operator Console. You can even directly open a specific page of the application, such as the account/billing record of the visitor you are currently chatting with. » Click here to view the Flash demo.

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Example 2: Integration with your customer database

Your customer data can be displayed in the Operator Console. The information is presented in a web page that can be fully customized. For example you can display important customer account information such as account number, account type etc.

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Implementation

Learn how to integrate LivePerson with: