Integrated Anti-Spam Solution with 97% Proven Detection

LivePerson Contact Center includes a robust spam filter. It keeps you protected from dangerous viruses and spam overload, so you can stay focused on customer service and sales. LivePerson has partnered with CommTouch to provide a state of the art anti-spam solution based on Recurrent Pattern Detection (RPD™) Technology.

How it works

The RPD™ Engine constantly scrutinizes the Internet as a whole, immediately identifying spam outbreaks by their volume and speed of distribution. New spam patterns are immediately added to the database of spam outbreaks. LivePerson protects its customers by matching incoming messages against the spam outbreak database in real-time.

In addition to the anti-spam protection provided by the RPD™ Engine, customers can create custom spam policy based on black/white list of email addresses.

Unique Benefits

Impartiality to message content - can detect spam in all languages and in all file formats including image based spam, double byte, non-English etc.

Real-time protection - from the very first moment a new spam outbreak is unleashed

Proven 97% detection - supported by various 3rd party testing

Near zero false positives - as the RPD™ engine does not look at the content of messages, but on their volumes, a person-to-person email cannot be classified as spam

Immune to constantly evolving spammers tactics

Fully automated - customers' administration is not part of the detection process

 

Do you have questions about LivePerson Email?

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