Email Management System

Satisfy customers by replying quickly to their emails

And lower your operating costs at the same time.

Our Email Management System helps you to eliminate manual processing and as a result, improves the response time by as much as 50%
The email management system contains templates, canned answers and an FAQ/knowledge base that ensure consistent and accurate answers
Tracking tools, which included in the email management system, prevents messages from getting lost (and keep customers from getting frustrated while waiting for your replies)

Built to manage email inquiries for customer service, sales departments and technical support help desks, LivePerson's email management system helps you route, track and deliver messages.

Our email management system is integrated with spam filters which also keep your email safe from virus threats and time-consuming spam.

Features & Benefits of LivePerson's Email Management System

No other set of features can match the efficiency that LivePerson brings to email management.

Routing - Our email management system is a powerful business rule engine automatically routes incoming emails to the appropriate agent
Tracking - Ticket numbers are assigned to each incoming email. Track all history related to that ticket number, customer and incident
Delivery - Our email management system generates relevant and professional automatic email responses that agents can easily edit and personalize as needed
Single Interface - Agents access email and live chat requests through a single operator console
Customized Forms - Prompt customers for required information through customized online forms
Open Multi-Channel Cases - Track email, live chat and phone interactions of a single case under one tracking number
Eliminate Spam - The Integrated spam filters of the email management system offer 97% proven detection

» Click here for a detailed list of LivePerson Contact Center features.

Have questions? LivePerson agents are always available via live chat or email