Email Management System

Make your customers happy by responding quickly to their email messages.

And lower your operating costs at the same time.

• Eliminate manual processing to improve response time by as much as 50%
• Templates, canned answers and an FAQ/knowledgebase ensure consistent and accurate answers
• Tracking tools prevent messages from getting lost (and keep customers from getting frustrated while waiting for your replies)

Built to manage email inquiries for customer service, sales departments and technical support help desks, LivePerson's email management system helps you route, track and deliver messages.

Our integrated spam filters also keep your email safe from virus threats and time-consuming spam.

Features & Benefits of LivePerson's Email Management System

No other set of features can match the efficiency that LivePerson brings to email management.

• Routing - A powerful business rule engine automatically routes incoming emails to the appropriate agent
• Tracking - Ticket numbers are assigned to each incoming email. Track all history related to that ticket number, customer and incident
• Delivery - Automatic generation of relevant, professional email responses that agents can easily edit and personalize as needed
• Single Interface - Agents access email and live chat requests through a single operator console
• Customized Forms - Prompt customers for required information through customized online forms
• Open Multi-Channel Cases - Track email, live chat and phone interactions of a single case under one tracking number
• Eliminate Spam - Integrated spam filters offer 97% proven detection

» Click here for a detailed list of LivePerson Contact Center features.

Have questions? LivePerson agents are always available via live chat, email or phone at 212.609.4204